FAQ:

Please find solutions to our most frequently asked support questions below. We kindly ask that you read through this list before sending us a support email. When sending a support email, please be sure to include your device (generation), iOS or Android version and Game Center nickname. We do not provide support for jailbroken devices!

A: Warning!!! This process will replace all the data in your new iPhone, iPod or iTouch. Warning!!!
Step 1.Plug your current iPhone/iPad/iTouch into your computer and open iTunes.
Step 2.Click on the device name in the top right corner of iTunes. and Press the "backup now" button.
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Remember to select the "Encrypt local backup" option and imput a password
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Step 3.Unplug your current iPhone and plug in your new iPhone.
Step 4.You'll be asked to register your iPhone if you haven't already.
Step 5.iTunes should prompt you to do one of two things, set up as a new iPhone or restore from a backup. Choose to restore from a backup and select the backup you just made.
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Step 6.Once the restore is done your iPhone will reboot. When iTunes detects it again it will start to sync back any apps and games your old iPhone had installed.
Step 7.Let iTunes do its thing. When you come back, your new phone should have all the same settings and data as your old one!

A:Unfortunately, We are not able to credit or reverse any charges for app downloads or in-app purchases, as the billing and refunds are completely handled by Apple. Please check the following

Return your iTunes Store Purchases to Apple
The iTunes App store sales policy clearly says that you cannot cancel a purchase or receive a refund for a purchase but they are known to make exceptions if you have a valid reason.

Step 1: Locate the email receipt for your iTunes Store purchase and click the “Report Problem” link next to the app that you would like to return.

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If you have deleted the email invoice that Apple sent you after you completed the purchase, launch the iTunes program using this special link and you’ll see a list of all items that you’ve bought from the iTunes store.

Open an order by clicking that little arrow next to the order date and then click report a problem next to the app name.

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If the above method fails, or if you don’t have iTunes on your computer, you can use this page to submit a refund request to Apple through any web browser.

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Step 2: Click the Problem drop-down menu and choose an option that best describes your problem. If you have purchased an app accidentally, choose “I inadvertently purchased this application.”

You can expect a response from Apple in the next 24-48 hours. If the support rep is satisfied with your reasoning, he'll probably reverse the charges. Please remember that you are not entitled to a refund under the iTunes Store Sales policy so if they deny your request for a refund, move on!

A:You can disable in-app purchases in your device’s Settings app with the following steps: ‧ Go to “Settings” -> “General”
‧ Select “Restrictions”
‧ Tap “Enable Restrictions” You’ll be asked to enter and confirm a PIN code. . (Skip this step if you’ve already enabled Restrictions)
‧ Scroll down to “In-App Purchases” and slide the toggle to “OFF”

A:By default, Apple’s iOS allows multiple purchases inside a 15-minute window once you enter your password. To avoid unintended purchases in the future, you can change your settings to require a password with every purchase.

‧ Go to “Settings” -> “General”
‧ Select “Restrictions”
‧ Tap “Enable Restrictions” You’ll be asked to enter and confirm a PIN code. (Skip this step if you’ve already enabled Restrictions)
‧ Scroll down and tap “Require Password”
‧ Tap “Immediately”

A:First, check to make sure that in-app purchases are enabled on your device:
‧ Tap your “Settings” icon.
‧ Select “General”
‧ Select “Restrictions”
‧ Scroll down to “In-App Purchases” and make sure that the toggle switch is set to “ON”
‧ Next, make sure your billing account information in iTunes is up to date.

If you are still having issues, it may be caused by poor connectivity during the purchase attempt. Please make sure your device is connected to either WiFi or your cellular network (Verizon, AT&T, Sprint, etc.).

Lastly, please ensure you have the correct date/time settings on your device.
‧ Tap your “Settings” icon.
‧ Select “General”
‧ Select “Date & Time” and ensure that the Time Zone/Time and Date are correct.

A:Touch and hold an app icon on the Home screen until the icons start to jiggle.
‧ Tap the “x” in the upper left hand corner of the icon for the application you wish to remove. A pop-up will ask you to confirm the deletion.
‧ Press the Home button to return to normal.

A:Press the home button.
‧ Press the home button again twice. You’ll see a tray of recently used App Icons appear at the bottom of the screen.
‧ Touch and hold an app icon in the tray, until the icons start to jiggle.
‧ Tap the “-” in the upper left hand corner of the icon for the application you wish to force quit. The app icon will disappear from the recently used tray.
‧ Press the Home button to return to normal.

A:Press and hold the Home button, then simultaneously press the Sleep/Wake button.
Your screen flashes and the picture will appear in your Camera Roll.

A:Press and hold the Sleep/Wake button until the red slider appears.
Slide your finger across the slider to turn off iPhone.
To turn iPhone back on, press and hold the Sleep/Wake button until the Apple logo appears.

A:If the problem or issue you found is not covered in this FAQ, please send an email with the name of the game, your device type and iOS version and a detailed description of the problem to: info@sigma-game.com

A:To set up a PIN for Android purchases via Google Play (Note: you must be using version 3.1 or higher of the Google Play Store app):

‧ Open the Google Play Store app
‧ Press Menu and then touch Settings
‧ Touch Set or change PIN
‧ Enter a PIN code, and touch OK
‧ Re-enter your PIN to confirm
‧ Check the box for “Use PIN for purchases”
‧ To set up a PIN for purchases via Amazon Appstore
‧ Open the Amazon Appstore app
‧ Press Menu and then touch Settings
‧ Touch Parental Controls
‧ Select Enable Parental Controls
‧ Enter your Amazon.com password
‧ If you want to use a PIN instead of your Amazon.com password for in-app purchases authorization, check the box for “Use PIN”
‧ Enter a PIN code
‧ Re-enter your PIN to confirm

Note: These instructions may vary depending on which Android device you are using and what operating system is installed.

To do this, please follow these instructions:
‧ Go to Settings
‧ Select Applications
‧ Select Manage Applications
‧ Tap on the app you wish to force stop
‧ Tap Force Stop
Note: These instructions may vary depending on which Android device you are using.

To do this, please follow these instructions:
‧ Go to Settings
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‧ Select Redeem Code
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‧ Tap on the blank area to input your redeem code
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‧ Tap Confirm and wait